Legal
Grievance Officer
Last updated 9 November 2026
Draft for review. This document must be reviewed by a qualified Indian lawyer before public launch.
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the DPDP Act, 2023, you can contact our Grievance Officer about content, accounts, privacy or any other concern.
- Name
- [To be appointed by the client before launch]
- grievance@nearbycompanion.com
- Address
- [Registered office address]
- Hours
- Monday to Friday, 10 AM to 6 PM IST
Our process
- We acknowledge every grievance within 24 hours.
- We resolve it within 15 days.
- Complaints about content that exposes private areas, impersonation or sexual content are acted on within 24 hours.
- For safety emergencies, use SOS in the app or call our 24×7 safety line, 1800-123-4567, or 112.
If you are not satisfied with the outcome, you may appeal to the Grievance Appellate Committee, or for data-protection matters, the Data Protection Board of India.