Legal
Refund Policy
Last updated 9 November 2026
Draft for review. This document must be reviewed by a qualified Indian lawyer before public launch.
Memberships
- Failed or duplicate payments are refunded automatically to the original payment method within 5 to 7 working days.
- Unused memberships: if you have not used any paid feature, you can ask for a refund within 7 days of purchase.
- Used memberships are not refundable, except where the Consumer Protection Act, 2019 or other law requires it.
- If we suspend your account for breaking our rules, unused membership time is not refunded.
Secure Pay
- Companion no-show: full refund of the meet fee.
- Cancellation before the meet by either side: full refund.
- A problem during the meet: report it from the rating screen before the fee is released. The payment is held while our team reviews it, usually within 48 hours, and may be refunded in full or in part.
How to ask for a refund
Raise a ticket from the Help centre with your payment date and amount. We reply within 24 hours.