Hi, how can we help? 🛟
👤Account and profileSign-up, verification, deletion💳PaymentsPlans, Secure Pay, refunds🛡️SafetyReporting, blocking, Safe Meet💸For companionsRates, payouts, ratings
Payments
Do I need a paid membership?
No. Starter is free forever: browse, view profiles, send 3 requests and post 1 plan a month, and receive requests. Plus, Pro and Spotlight add more requests, plans, photos in chat and visibility.
How does Secure Pay work?
You pay the meet fee in the app. We hold it until 2 hours after the meet ends, then release it to the companion. If they don't show up, you get a full refund. A 10% fee applies only when Secure Pay is used.
Can I get a refund on my membership?
Failed or duplicate payments are refunded automatically within 5 to 7 working days. Memberships aren't refundable once used, except where consumer law requires. Raise a ticket and we'll review it.
Do you store my card or UPI details?
No. Payments are processed by Razorpay. We never see or store your card, UPI or bank details.
Raise a support ticket
🚨 Safety emergency?Our safety line is open 24×7: 1800-123-4567. In danger, call 112.
🚩 Report a person or postUse the flag button on any profile, plan or chat. Reports are private and reviewed within 24 hours.
✉️ Email ussupport@nearbycompanion.com
⚖️ Grievance Officergrievance@nearbycompanion.com · We acknowledge within 24 hours and resolve within 15 days.Grievance process →